Legal
Returns and Refunds Policy
How to return products bought from PW Botanica and receive a refund.
Draft — to be reviewed by a legal adviser before launch.
Right of withdrawal
Consumers may withdraw from the contract within 14 days of receiving the goods, without giving a reason.
How to return
Email us with your order details, then send the products back to the registered address below.
Refunds
We refund the payment within 14 days of receiving your withdrawal statement, using the original payment method.
Company details
PW BOTANICA Sp. z o.o.
Południowa 95, 05-850 Gołaszew, Poland
Tax ID (NIP): 1182334887 · KRS: 0001260015 · REGON: 545491220
Email: contact@pwbotanica.pl
Customer service: Monday–Friday, 08:00–16:00 (CET)